Closed On Sundays

As Truett Cathy was growing up, all businesses were closed on Sundays. He was always so grateful for the day of rest because he and his brother, Ben, switched everyday rotating working 12-hour shifts. When the mall where his first store was located began to open on Sundays, Truety decided that Chick-fil-A would stay closed. The decision would affect Chick-fil-A's reputation more than any other. Some people praise Chick-fil-A and others are just plain confused.

Not opening on Sundays has even prevented Chick-fil-A from being able to open in specific malls that have a seven day a week contract with businesses within the mall. Most people can't believe a business would miss out on an opportunity for making more money. Chick-fil-A wants to give their employees and equipment a rest. It is also just the right thing to do. Truett Cathy tells customers, "You can eat with us six days out of a week, and I will give you permission to eat somewhere else on Sundays.".

Tim Hawkins, a comedian, drew attention worldwide when he sang a song about Chick-fil-A being closed on Sundays. The song is posted below. The Chick-fil-A stores in DFW want to reward some of their raving fans by feeding them dinner and taking them to a Tim Hawkins concert this weekend. Each store is taking six raving fans to the concert this weekend. Find out more about Tim Hawkins at his website: http://www.timhawkins.net/

Face to Face Drive Thru

Many of you have noticed over the past few months that when you pull into the drive-thru lane we have a team member outside at the menu board ready to take your order. This process, which is approved and encouraged by Chick-fil-A, Inc. is called Face-to-Face Ordering. Face-to-Face began several years ago in Austin, TX because some city limits decided that having an order box in the drive-thru lane was considered "noise pollution" and they were not allowed to be installed at our new locations. Thru the ingenuity of some owners, they figured out a way to take orders in the drive-thru lane without using a speaker box. These original stores used walkie-talkies, cell phones and finally figured out a way to use headsets. But, what they also found using this process was an enormous amount of benefits for any Chick-fil-A location:

• Speed in the drive thru was almost doubled


• Order accuracy went to 100%


• The wait time for a customer on special orders went down


• Traffic congestion was eased in the parking lot


• Customers told us they loved interacting with a person and not a box


• Customers rated their overall experience higher

At Chick-fil-A Founders Square, here in Flower Mound, we employ Face-to-Face ordering during peak business hours. Your experience should always go something like this:

• You pull up in the drive-thru lane


• You are greeted by a Chick-fil-A team member


• They ask if you already know what you would like to order or do you need to see a menu


• The team member listens to your order and writes it down. They repeat the order back to you.


• They call in your order and give you a total

On a typical day, we have seen great results with Face-to-Face at our location. Here are a few:

• Instead of 78 cars in an hours, we have done up to 130 cars in that same hour


• Order accuracy is at 100%


• After the initial change, customers have rated their experience higher


• Special orders wait less at the window or in a parking spot

I know that pulling up to drive-thru and seeing someone standing there to take your order may seem a little awkward at first, but give it a try. It really is a faster more pleasant experience that you will come back for time and again.

Everything Spicy

Do you love hot food? In the past year,Chick-fil-A has begun serving spicy products!!! We offer Spicy Chicken Sandwiches (great with lettuce, tomato and pepper jack cheese), Spicy Chicken Biscuits, Spicy Cool Wraps and Spicy Southwest Salads with spicy dressing. Wash your hot meal down with our very own fresh brewed sweet tea or our freshly hand squeezed lemonade.

Spicy Chicken Deluxe Sandwich: A boneless breast of chicken, seasoned with a spicy blend of peppers, hand-breaded, pressure-cooked in 100% refined peanut oil and served with dill pickle chips on a toasted, buttered bun. Also available with lettuce, tomato and pepper jack cheese.

Spicy Chicken Biscuit: A breakfast portion of our boneless breast of chicken, seasoned with a spicy blend of peppers, hand-breaded, pressure-cooked in 100% refined peanut oil served on a fresh baked buttermilk biscuit.

Spicy Chicken Cool Wrap: Slices of spicy grilled chicken breast nestled in a fresh bed of green leaf lettuce with shredded red cabbage, tomato slices and a subtle blend of Monterey Jack and Cheddar cheeses tightly rolled in multi-grain flatbread. Served with spicy dressing (or your choice). Made fresh daily.

Southwestern Chargrilled Salad: Slices of spicy grilled chicken breast on a fresh blend of Romaine and Iceberg lettuce, with shredded red cabbage and carrots, vine-ripened grape tomatoes, a roasted corn and black bean relish and a subtle blend of Monterey Jack and Cheddar cheeses. Served with tortilla strips and spicy dressing (or your choice of dressing). Made fresh daily.

Second Mile Service

Second Mile Service is taking the servant spirit to a new level. It requires team members to go above and beyond the requirements of not just having what they expect, but making the experience remarkable. A woman stopped at a Chick-fil-A and explained to a team member that she was traveling and had left her wallet and still had another several hours to travel. She had no money for food or gas. The team member not only gave her a free meal, but gathered together with other team members to collect twenty-six dollars out of their own pockets. Over seventy percent of our employees are under the age of twenty one. The Second Mile Service we train, teaches our teenagers to have a heart for others. Chick-fil-A commits to invest in young people through training, encouragement, motivation and mentoring. What Second Mile Service have you experienced at our store?